I am now a proud supporter of Amazon. I generally like to patronize small local businesses, but let’s face it, a lot of times I can’t even find what I’m looking for at local stores. Not even national or regional chains, which don’t really qualify as small businesses in my book. I don’t feel bad about skipping over Macy’s, Target or Sears. And when the mighty Ritz Camera fell to a shadow of it’s former glory, it became unusable for camera gear shopping. With Best Buy a first rate ripoff, there is literally nowhere in Placer County, CA for me to shop for camera gear.
I’ll still stop by small shops during the regular season for everyday needs. When I need my car serviced, I’ll use my local mechanic. If there is a specialty shop nearby, you’ll find me there if I can make use of it. Tasty eats from a small local eatery? You bet! But when serious shopping needs to be accomplished on a large scale, I’m moving online.
I support Amazon’s resistance to collecting sales tax, as I believe it is a complete sham to force them to collect it on shipments to states in which they have no physical presence. If consumers are ripping of the state by not filing and paying use tax at the end of the year, that is between the citizen and the Franchise Tax Board and/or Board of Equalization.
It is not an unfair advantage as many a brick and mortar retailer claim, because Amazon is not here. It’s that simple. And we don’t have an interstate import tariff in California! (We do have a use tax, but again, that’s between you and the FTB) Be that as it may, Amazon caved and time is running out for their sales tax holiday so many people are taking advantage of. (And I do hear from a lot of friends, people are taking advantage.)
I have enjoyed the lack of bloodthirsty parking space hunting this season as I do my Christmas shopping on my lunch break, in my slippers on the couch, or while working in my home office with my wife. The only negative experience I’ve had this year is an item I inadvertently bought from a third party via Amazon. I generally try to avoid that experience as I don’t like being at the mercy of businesses thousands of miles away that are sometimes ill equipped to provide excellent customer service.
My third party item via Amazon was promptly lost in transit. I think UPS still is claiming it is “about to be shipped” and Amazon’s website assures me it will be arriving “last Tuesday.” All was not lost however, as a simple phone call connected me to an English speaking customer service rep for Amazon, no phone tree required, who solved everything. She tracked down the problem (package was lost, UPS even admits it) and issued a refund, applied a shipping discount to my account, and alerted me that the item was also available directly from Amazon and it was on sale! Success!
This was just one experience this season, I also made many other purchases do check off my Christmas friends and family list trouble free. Packages arrive on my doorstep like clockwork, including the occasional surprise for my wife which I routed to my office to keep from spoiling the surprise. When people tell me they are afraid to shop online, I chuckle. I’m afraid to shop in person, I’d rather avoid the mall, traffic, parking, lines and near riots!